Privacy Policy
Welcome to Arch Namibia. As a premier tour operator and safari guide in Namibia, we are dedicated to safeguarding your personal information & ensuring your privacy. This Privacy Policy delineates the methods by which we collect, utilize, and protect your information during your interactions with our organization.
ARCH guest information
Information Collection
Personal Information: We obtain personal information that you provide to us, such as your name, email address, telephone number, and payment information when you initiate a booking or seek information regarding our services.
Travel Details: Information about your travel preferences and plans, including destination, accommodation preferences, and special requests.
Usage Data: We may collect data on how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Use of Information
We use your personal information to:
- Process and manage your bookings.
- Provide customer support and respond to your inquiries.
- Send you updates about your bookings and our services.
- Customize your travel experience based on your preferences.
- Improve our website and services.
Information Sharing
We do not share your personal information with third parties, except:
- When required by law.
- To our trusted service providers who assist us in operating our business, such as payment processors and accommodation providers.
- With your explicit consent.
- When we need information for accommodation and activity bookings for your tour.
Your Rights
You have the right to:
- Access and update your personal information.
- Request deletion of your personal information.
- Withdraw consent for data processing.
- Lodge a complaint with a supervisory authority.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.
If you have any questions or concerns about this Privacy Policy, please contact us.